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"i am very disappointed"

"only issue i had with this was it appears that the strap that it came with is pre worn or preused having strain marks or been stressed previously from research it's indicative of a older or slightly dried out leather"

"having read some of the negative reviews i was somewhat anxious but i needn't have worried"

"only negative i have is the strap is a tad stiff but that is to be expected with leather and i'm sure it will loosen up soon"

"this is a shockingly poor product that was shipped with a broken latch!"

"i bought this watch as a gift for someone and am frankly incredibly disappointed"

"shocking and unbelievable!"

"i feel it'll break easy on me and my girlfriends watch cracked easy too"

"the watch band has some very little scratches but i didnt really bother since it will just get along with the normal leather breaks scratches that you will have from a leather band's normal wear and tear"

"having read some of the negative reviews i was somewhat anxious but i needn't have worried"

"this picture is actually very deceiving because when it arrives it is a rose golf face and a much lighter almost red strap not like the photo at all"

"dissapointed with packaging and box presentation box has scuff mark on it and you can see the glue where it has been put together questioning whether its an orginal watch itself looks nice but overall not entirely happy as its a gift for someone"

"however after months of owning it it started failing"

"only issue i had with this was it appears that the strap that it came with is pre worn or preused having strain marks or been stressed previously from research it's indicative of a older or slightly dried out leather"

"there are many fakes out there and 2"

"only issue i had with this was it appears that the strap that it came with is pre worn or preused having strain marks or been stressed previously from research it's indicative of a older or slightly dried out leather"

"this has brought me a huge inconvenient"

"after contacting their support they confirmed my suspicion that this was a false replica"

"it is more of a red brown colour which is not very nice"

"the watch itselves has good quality the bracelet has the wrong color"

"however watch arrived with a dead battery or perhaps faulty!"

"dw ships defective products that the packer has blatantly seen to be defective!"

"this is a shockingly poor product that was shipped with a broken latch!"

"having read some of the negative reviews i was somewhat anxious but i needn't have worried"

"the face itself is really flat not deep and so is really comfortable to wear"

"i had many doubts about this product 1"

"if your looking for a watch that is made of pure quality works nice and looks like it will last forever this is your watch"

"there is no indication or whatsoever the new expected time of my delivery"

"such poor quality of product has brought me a high level of dissatisfaction"

"scratched and tarnished"

"i compared the bottom of the face to that of the real one and the serial number something i assume each watch has is not present and there are a few more disparities that make it clear"

"it then stopped working again"

"stay clear of this bought it just over a year ago and it's broken already shame as it's a nice watch but i only had it on about a dozen times as it quite a dressy watch"

"i checked if i could exchange the watch to get one with a longer strap but there were no such options"

"not only did the box and the watch come separately it is clear that the leather is not genuine and that the watch is not real"

"it would just stop out of nowhere"

"only issue i had with this was it appears that the strap that it came with is pre worn or preused having strain marks or been stressed previously from research it's indicative of a older or slightly dried out leather"

"terrible experience with this"

"after opening i found obvious scratches around the leather strap"

"in addition for something to break within 3 months shows the severely low quality of the product bordering on selling defective watches"

"my item arrived today but was just the box no watch!"

"1 delivery tracking was not updated after stating my product would be delayed"

"bitterly disappointed and i will never again be ordering anything off this unreliable website in the future"

"i feel it'll break easy on me and my girlfriends watch cracked easy too"

"my hubby has original diesel watch from shop and his leather band looks extremely worn out after use so that doesn't mean anything!"

"poor poor company rubbish product and non existent service to try and fix this"

"i emailed their "customer support" and all i got as a reply was basically "**** off" or as they put it "amazon is not an official retailer therefore the warranty included with the watch does not work""

"bitterly disappointed and i will never again be ordering anything off this unreliable website in the future"

"but what a disappointment"

"dw ships defective products that the packer has blatantly seen to be defective!"

"the watch band has some very little scratches but i didnt really bother since it will just get along with the normal leather breaks scratches that you will have from a leather band's normal wear and tear"

"bought this as a birthday present for a friend comes with a nice gift box which you have to place the watch into which is a little weird"

"i emailed their "customer support" and all i got as a reply was basically "**** off" or as they put it "amazon is not an official retailer therefore the warranty included with the watch does not work""

"bitterly disappointed and i will never again be ordering anything off this unreliable website in the future"

"this watch is great for its simplicity slick look great weight and price but one fault is the buckle tends to be fiddly when taking of the watch as the leather is quite hard and firm due to it being genuine leather but if they could make their leather as flimsy and loose as the brand diesel's watches that would be perfect"

"missing a date window"

"to be honest i have bougbt more than 20 daniel wellington watches in the past and now this really let me down"

"not only did the box and the watch come separately it is clear that the leather is not genuine and that the watch is not real"

"having bought this as an upgrade from my charge 2 and using it for a month i am very disappointed"

"the only issue i've had with it is the gps tracking of runs cycles"

"i made a mistake in choosing to ignore the negative reviews i read before buying the fitbit versa unfortunately the negative reviews were entirely correct"

"my only negative would be the battery"

"this was an upgrade for me after my fitbit charge hr stopped working for no reason just after it's warranty expired"

"fitbit is sending a replacement but it’s a huge inconvenience"

"i initially only noticed the hugely increased flights of stairs as this was glaringly obvious "

"absolute waste of £200 and will never by a fitbit product again"

"comments on poor syncing go back to the start of the year so it's clear that this is also a persistent issue"

"total waste of money and has been returned to amazon"

"unfortunately it is really inaccurate for example this morning it told me i had swum 27 lengths when in fact i had done 50"

"a huge disappointment definitely not recommended"

"the rollout of the system 'upgrade' has been appalling"

"look it's not the end of the world to be without my fitbit for 2 weeks and if this is the worst thing that happens to me this year it will be a great year"

"it also worrying recorded my swim as steps taken that day too meaning these were totally inaccurate too"

"overall not a good experience really disappointed and would not recommend anyone spend this much money on a mediocre device"

"i've had this watch for a week now and it's proving to be incredibly frustrating"

"a few of its shortcomings: extremely short battery life half advertised amount "

"i’ve worn the versa 3 times in the pool and it has been wildly inaccurate every time"

"this is way to fragile and utterly pointless as what use it a fitness tracker that cannot survive 3 weeks of wear!"

"customer support were good but spent days giving repetitive advice to re sync re set update firmware but this made no difference"

"it uses horrible fiddly pins to fasten onto the watch body and excess strap held in place by a notch system that's annoying the hell out of me to adjust"

"that's probably it's greatest weakness along with reliability issues"

"shame the bluetooth connection keeps failing and need resetting"

"to be functional it needs its first software update and this it where i really struggled"

"it uses horrible fiddly pins to fasten onto the watch body and excess strap held in place by a notch system that's annoying the hell out of me to adjust"

"the sync is fiddly and less reliable"

"i am sure this particular one was just defective however i will think again whether i would purchase again i never got the chance to use exercise app due to the poor performance of watch"

"in summery the biggest waste of £140 i have ever made 3 weeks old straight in the bin g shock for work ordered"

"unlike with versa less than one month of owning it is completely stopped working"

"5 hours the battery died and when i re charged it showed the incorrect time for days until i returned it i really tried hard to use this and to like it but ultimately after several factory resets it was just too frustrating"

"transferring music is needlessly tricky fiddly and so slow you'll have time to learn to fiddle your way through a tough mudder before you've got a podcast on your wrist"

"for the price though it's so disappointing"

"however the most frustrating feature is that it does not provide a breakdown of each individual lap time when you sync with the mobile app"

"without doubt the versa 3 is the worst fitbit device i have ever used and in my view is not fit no pun intended for use"

"took forever to set up"

"first thing to do change wrist bands most stupid procedure known to man"

"developers frequently see testing as an irritating nuisance hampering their productivity"

"been using for just over month some little disappointments along the way can't put music on using imac but finally excited to try my first swim 20 mins didn't dive or anything but i was aware that it is 50m water safe regular swim"

"i think they are very overpriced and you can get very good ones now for a fraction of the price"

"i spent a year contemplating if i should get this device as an android user we are fairly limited"

"now for the bad bit after about two months i noticed my watch wasn't syncing with my phone and no amount of fiddling would remedy that the result was fitbit got involved and had to send me a new one as it was found to be faulty actually i cant fault the customer service side of this they were absolutely brilliant they couldn't help enough so they sent me a new fitbit versa which lasted about a month again with connectivity issues and then the screen became really slow and unresponsive"

"notifications from other apps like whatsapp doesnt work most of the time"

"your advertising for this device is utterly misleading in fact its false"

"impossible to connect due to buggy android app"

"i also find it very difficult to persuade a session recording to end unless i don't want it to as to all the music health sleep and lifestyle nonsense"

"i had a small issue that it would not push notifications but reset my phone and it sorted that out"

"fitbit were useless and just sent info on how to reset the thing which never remedied any of the issues"

"i have wasted hours on this and to be honest i don't trust them anymore"

"very basic and connectivity issues are constant"

"i have however followed many different online guides written for and by people facing the same issue"

"sadly after 4 years of being a firm fitbit fan i’ll be returning mine and buying an apple watch"

"just flickers irritably at you"

"customer support were good but spent days giving repetitive advice to re sync re set update firmware but this made no difference"

"it also has some nod towards working as a smartwatch message previews limited replies multiple faces etc"

"i was experiencing constant issues with my versa syncing with my galaxy s7 edge running android 8"

"after being unplugged at 99% taken at 3:24pm"

"also can’t wear it whilst putting on makeup etc as it counts a ridiculous amount of steps due to such high sensitivity i had the setting on normal "

"so the buggy software coupled with the fragility of the screen is why i have given it a low score"

"the one glaring weakness is that spinning in the gym counts for nought in the steps sweepstakes"

"the fitbit conveniently waited until just after the warranty expired"

"the first sync installation only took about half an hour other people may have had sync issues if they moved their phone away from the device or didnt have it on charge"

"perhaps the folks at fitbit solved the software bugs before i turfed up"

"another error"

"unfortunately this watch had a fatal flaw that it reacts to raindrops as if touched which means on a decent ride length it thinks you're touching it"

"the one draw for me was fitbit pay which is only available on the more expensive devices"

"for the money i've paid i'm deeply unsatisfied"

"only real issue is occasionally stops syncing with her phone needing the fitbit app to be force closed turn bluetooth of and on again and then reopen the app and that normally sorts it"

"not fit for purpose but the fitbit rep was most unhelpful and did not listen to me when i said wanted a refund very arrogant and no understanding"

"over the last year i have had four of them all replaced under warranty for the same fault which is after a few months they refuse to sync with the app and this means amongst other things they lose time the first function of any watch"

"i didn’t try it for swimming but from what i saw on the forums that doesn’t work either"

"i am very unhappy"

"i am very angry"

"the biggest issue i had was the setup"

"having previously had numerous problem free fitbit charges in our household i took the plunge and decided to upgrade to the new versa"

"only negative so far is the same old fitbit problem of skin irritation infection which on me can be quite a problem"

"heart rate would change drastically depending on where you put this on your wrist"

"com the multiple issues i was facing are identified 2 3 years ago and the common answer is were sorry and try this but it's still not fixed"

"the battery then failed"

"however there are a few things that made me downgrade it: 1 the sleep function is erratic and unreliable despite several resets its readings bear little resemblance to my real sleep patterns"

"i would never ever buy another product from this appalling company any ever again"

"i'm astonished that fitbit released a product in such a buggy state"

"bought the versa charcoal special edition to upgrade from my charge 2 which was still working well but the battery was starting to drain quickly"

"the versa is a significant improvement on the earlier models i have used but it suffers from a poor display"

"this scratched very badly in less that a week"

"changing straps is much less easier than on the charge a clear backward step"

"the app then kept being unable to find the versa saying unhelpful things like "turn bluetooth off and on again" whereas there were clearly no problems before the firmware upgrade "

"constant issues with wifi connectivity means it doesn’t even function as a watch forever get the dreaded ‘clock face error’ message but unable to install one"

"whilst killing myself during a crossfit class the hr read 120 135bpm"

"now there's another issue with my heart reader being completely out of wack which is having an effect on my calorie count and active minutes in which customer service are aware of the issue but have not can not fix it and probably won't be able to any time soon based on the email that i just received"

"i was told that they knew the fitbit versas were faulty but they couldn’t do anything about it until they had worked out a solution which isn’t acceptable for a £200 watch"

"and when you see comments like 'have tried oneplus 5 honor 10 honor view 10 honor 9 neextbit robin s8 plus google pixel s7 g6 plus all dose the same ' on the fitbit forum it's clear that this is not an isolated problem"

"all i keep getting is “we are dealing with an unusually high volume of customer issues and will get back to you as soon as we can" i can’t be the only one with this issue surely?"

"2 the band removal replacement is stupidly fiddly considerably worse than the elegant and effective system of the charge 2"

"the heart monitor records a varying heart rate while the device is on the bed side cabinet thus leaving you no confidence as to what it records on your wrist"

"luckily i had ordered a stainless steel strap at the same time and that came with extra pins"

"totally unacceptable"

"i've had this watch for just over 2 months now and the only problem i've ever had with it so far is sometimes a notification refuses to be cleared"

"my main complaint is that fitbit software don't know if it's "talking" between watch and phone or the android phone app that seems to have some bugs connection issue at times"

"the choice of apps is very limited but i only use the basic ones anyway as i prefer using my phone for anything else i don't understand why people bother writing texts playing games or reading the news on such a small screen "

"all of this these things while not ideal i could live with until yesterday when i woke up to find that fitbit had sent me an email to say there had been some suspicious activity on my account and so therefore my account had been temporarily blocked!"

"sadly i have returned the watch it just kept freezing on me"

"i had a fit bit charge and the battery life was pretty good but the battery on this is abit rubbish every 2 days i’m having to charge it it does charge quick but that’s not the point when it says on the info you get 4 days plus battery i don’t think so it also doesn’t connect with my bank other than that it’s a nice watch"

"issues i've had: won't sync to phone randomly stops receiving notifications doesn't respond to "taps" battery life randomly loses completed exercise in my wish to justify my purchase i tried very hard to ignore the first 4 even though the connectivity issues are nothing to do with my phone despite what fitbit would have you believe remember this is a phone that works with every other bluetooth device out there i own without issue including all the other fitbit device i have without issue but apparently the fact it doesn't work with the fitbit versa 3 and only with the fitbit 3 is all down to a buggy phone"

"i have been using since the 20th april having previously having a second hand charge hr first gen that i got given a few years back and used it for like 8 9 months and gave up on it mainly because it didn’t have an interchangeable strap and the fact it was a weird purple colour so when i wanted to buy a new watch i knew i wanted another fitbit and found this one and i ordered it almost instantly my wrist now feels empty without it on"

"this has been a very expensive and poor value for money purchase considering that my versa will literally not even turn on or even tell me the time let alone count my steps andive only bee able to use it for 5 months"

"regular loss of connection wrongly triggered stops a total nightmare if you track daily commute"

"avoid these at all costs"

"it could easily have slipped onto the floor and been damaged"

"5 hours the battery died and when i re charged it showed the incorrect time for days until i returned it i really tried hard to use this and to like it but ultimately after several factory resets it was just too frustrating"

"went downhill from there: synchronisations started to fail and eventually gave up"

"only thing is and we’ve read a lot about this particular problem so i only hope they’ve sorted it for future models the floor tracking seems vastly off"

"i have found out that the reasons people hack fitbit accounts can be in order to a try to claim a new fitbit by using your account details and or b more alarmingly use the gps data from your exercise on walks runs etc and your sleep patterns to figure out where you live and when you sleep!"

"to date i have had to delete the app several time reinstall again just to get them to sync"

"lightweight but most of the extras are more hassle than there worth !"

"essentially a throw away item which is suprising given its price"

"you bought over pebble that knew how to do this so well and yet failed so badly"

"the watch is great but unfortunately after 6 7 months use the battery started losing charge at ever increasing rates until after 8 months the battery would completely expire within a day"

"contacted fitbit help line they asked me to do several tests and confirmed it was beyond repair had an option for replacement or upgrade for 50% off chose to replace"

"massively dissapointed by this flagrant disregard for product transparency & a company amazon would do well to dissociate itself from"

"after applying the so called upgrade i had numerous problems"

"this wasn't a cheap purchase so to get these issues after only 8 10 weeks of use is appalling"

"had a major problem that their customer service could not fix"

"having only owned this versa 3 weeks you can imagine my dissatisfaction at the screen developing a massive crack in it from no obvious accident or incident!"

"fitbit have been great and sorted a replacement without much hassle"

"overall not a good experience really disappointed and would not recommend anyone spend this much money on a mediocre device"

"the sleep function is rubbish and lacks detail and the step counter isn’t accurate"

"but after a few weeks of usage gps tracking has proven to be totally unreliable"

"and the help instructions are hilarious i’m reasonably savvy about these sorts of things but they were so convoluted that they i could only imagine they were a way to postpone the inevitable return of the item"

"the final nail in the coffin for me was the versa's refusal to pair with my laptop or earbuds despite multiple attempts at resetting the watch and reinstalling apps"

"i have one of the limited edition versions"

"i wish i’d read the fitbit forums before purchasing what they say about the awful service from fitbit is true"

"initially i had the same problem and called fitbit yet again"

"a large proportion of support calls on consumer devices are rtfms: caller has simply failed to read the effing manual"

"but the strap broke suddenly"

"about a week later it stopped syncing"

"without glasses i can t read the stats during a run the figures are much smaller than on a garmin"

"the mechanism to attach and remove exchange the strap is very fiddly i paid £150 for mine and thats just about right"

"also i’ve been wearing my versa daily for a week and it’s already scratched i had my alta 2 years and barley had any scratches i feel like this is a design flaw from fitbit as they don’t offer screen protectors on their websites so you’d think the glass would survive anything for a everyday smart watch"

"must say i’m really disappointed as this has happened on my active holiday so even if i wanted to i could not get it replaced soon"

"one major thing to note i have a tattoo on my watch wrist and the blaze never had an issue reading my hr however the versa can't do it this is a known issue all over the fitbit forums"

"the gist was that recent updates made things worse fitbit were aware but would not say when it would or could be fixed"

"syncing is very hit and miss it 'looks' connects start syncing drops out and then start the cycle again"

"more importantly my 1st watch completely broke down just around 3 months after putchase"

"i’ve not had any issues with screen black outs connection issues or syncing"

"not sure if this is a watch or phone issue"

"after three weeks of frustration fitbit acknowledged this one was also faulty and offered another replacement"

"i do like this watch but i have found that the "4 day battery life" could have been wishful thinking the best i can get is nearly 3 days but that's better than my samsung gear only 2 days or my michael kors smart watches 1day when the battery is getting low i get an email telling me about it why!"

"oh and as it runs is own fitbit software and not android wear the contactless payments only work with about 4 hardly known banks in the uk!"

"if you’re buying from the uk the number of banks that support fitbit pay are incredibly limited and neither of the banks i use monzo and hsbc are supported"

"it’s a real shame as it’s a lovely looking piece of tech but it’s let down by poor firmware"

"but now it seems to have become faulty and is very hit and miss with the charging i have to check it to make sure it is actually charging"

"so i am sad to say my watch is being returned again"

"one of the pins has slightly bent where it wasn't locating quite right"

"i have read that the screen can be scratched easily so i did buy some screen protectors in black and clear i have taken a photo of the clear one i have on my watch which is really nice it covers the whole watch so it protects the sides as well"

"i have wanted a fitbit for a very long time now but i have always out it off because of them being quite pricey"

"the new unit arrived a week later in unmarked packaging with no accessories which was frustrating as my strap had also broken whilst i was trying to perform hard resets on the faulty unit"

"i wanted a watch to help me track my progress as i was trying to get back into shape"

"i have also linked fitbit pay to my santander bank account & have been using my watch to make contactless payments so no need to get my bank card out of my bag wallet any more!"

"burn radiation: i’ve seen so many people get dramatic with photos of their wrists being red or having rashes saying the product burned them or caused them radiation"

"i have found out that the reasons people hack fitbit accounts can be in order to a try to claim a new fitbit by using your account details and or b more alarmingly use the gps data from your exercise on walks runs etc and your sleep patterns to figure out where you live and when you sleep!"

"and the other problem i have is the charging dock thing i never really move mine it stays in my front room"

"don't' really know why you would waste your money on an iwatch etc when you can get this"

"i have broken small strap while changing"

"unfortunately around this time august 2019 they pushed an app firmware update that has rendered my replacement versa essentially useless as it can't track my heart rate accurately at all"

"i wanted something that didn't require *four* different and bloaty apps on my phone just to get it all working and where one of those apps was allegedly not compatible with my *non samsung* device so had to be obtained from other sources even though it appears to work fine "

"fitbit are doing a fantastic of hiding the fact that of the current phones out at the moment it largely only is compatible with samsung and apple"

"of course they don't do overnight delivery so i waited a week and alas no unit arrived"

"i have just sent mine back after if stopped tracking my swim halfway through a few separate training sessions and on another occasion it didn’t even bother to start after i had pressed start and jumped in the pool"

"i bought this for my partner’s birthday and it has been nothing but a massive let down"

"however i lost faith in mine though because recently i've seen recorded active minutes going downwards !"

"the versa is plagued with problems it had real difficulty syncing it had difficulty tracking sleep it would freeze when trying to change clock face"

"later in the day i was working away as you do and checked the steps something didn't seem right as they were going up when i wasn't even moving"

"trouble began when the app crashed multiple times just trying to connect the watch to the phone after that it crashed a further few times trying to update and register the thing followed by further crashing when it had finally installed muttering something along the lines of bluetooth busy with device and constantly trying to sync but to no avail"

"i even tried altering the type of exercise to ‘driving’ as this should remove the incorrect steps stairs and calories but it didn’t they remained in the totals despite me telling the app i was driving!"

"having read the reviews and seen a mixture of positive and negative i wish i’d listened to the negative ones"

"this really bugged me i tried everything restoring the watch back to factory settings re pairing clearing the cache in my phones bluetooth system apps but nothing worked"

"the final nail in the coffin for me was the versa's refusal to pair with my laptop or earbuds despite multiple attempts at resetting the watch and reinstalling apps"

"it pretty much refuses to sync with my samsung galaxy and doesn't even show up as a bluetooth device on my iphone or pc"

"it is waterproof although i haven't put that to the test yet it doesn't have gps but uses the gps in your phone"

"the trouble with trying to fit a gps into a small size watch is that there is an inevitable loss in sensitivity which means it keeps losing the signal"

"at first i was unable to reboot the device"

"with sleep tracking enabled if you keep the versa on overnight you can find out why you're waking up tired in the mornings"

"waste of money"

"i need to reset it and my phone's bluetooth every 2 3 days for it to sync which is a real annoyance when you go for a run cycle as you cannot get gps data"

"it also has an alarm feature you can set multiple alarms which is good for my medication etc these alarms are silent t and the watch vibrates"

"i've had to go online and search through endless forum threads with nothing but useless canned answers about different devices and half the time i can't even find an answer"

"i’m thoroughly disgusted with this whole thing and i intend to order an apple watch and never ever touch fitbit again after this massive security breach"

"your advertising for this device is utterly misleading in fact its false"

"and worse still if you crack your screen which is quite common given that this is a fitness watch and will be subject to gym uses there is no repair option"

"this also seems to work on and off depending on software updates"

"my partner then attempted to sync it with her ipad but it constantly crashed lost the connection and took an eternity to set up"

"about 20 minutes after getting up i saw there was a huge deep scratch on the screen see picture "

"but my phone failed and i checked to see what phones are currently supported and i see they havent really changed in the past 6 months i have had my watch"

"i am also very disappointed with amazon"

"not everyone appears to get this problem as my daughters boyfriend has one and has no trouble syncing so perhaps a bad batch?"

"so it wasn't too much of a surprise when it died this morning jan 11 2020 after 2 years of solid use"

"too much of a faff so i sent it back"

"the watch is great but fitbit seem to remotely break it when they do updates killing the battery life overnight"

"with regards to battery life i actually suspect the connectivity tap issues above are down to the watch trying to save battery power by entering power saving mode and failing to do it very well which would also explain why fitbit are unable to fix the issues despite so many people complaining from day 1 that this watch has issues"

"using nfc to pay is incredibly limited to one bank you can only use a handful of 3rd party apps which don't work very well with the fitbit os"

"it turns out that my account has been hacked and someone has been able to change my email address i am unable to change it back as i cannot log into my app any more!"

"however i have 2 gripes: as you can see by the photo the watch is incredibly bulky and domed and in my opinion uncomfortable to wear"

"if you’re looking for essentially a £200+ digital watch with no other features give it a go"

"contacted support and got a stock response we are looking into it"

"you can record music onto it link it to your phone for gps functionality and there is a message monitor with a limited number of pre set responses but i have not used these functions"

"no technical complaints at all"

"however a chance slight bump has left spider cracks across the face and i believe there is no chance of a replacement screen"

"not sure i would ever use the pay app and there is a lack of other apps on the watch so i am really disappointed with this at the moment"

"must say i’m really disappointed as this has happened on my active holiday so even if i wanted to i could not get it replaced soon"

"but i feel i'm obliged to stop people wasting their money on this"

"i sought advice on various web sites turned bluetooth on and off un paired re paired the watch to the phone removed the app and reinstalled it turned the watch and the phone and the internet off so many times i lost count"

"it’s simply not ready for market yet which is a real shame"

"this has to be the worst design flaw ever those little pins and the angle you have to hold it is bad enough but for the secondary pin to keep jumping out is beyond a joke"

"please do a search on google about versa over reporting steps before buying"

"tried changing the watch face took over 30min then crashed the watch had to force a factory reset"

"this is made all the more frustrating given that when you hit the 'end session' button after a workout it provides a breakdown of each lap including the lap time on the watch face but as soon as you hit 'done' the lap times don't sync with the mobile app"

"difficulty syncing to app "

"i did have a battle getting one of the ‘factory fitted’ fitbit strap pins out ended up attacking it with long nose pliers not recommended as i nearly killed the watch in the process!"

"not happy with my wifi network standard sky broadband "

"went downhill from there: synchronisations started to fail and eventually gave up"

"sadly a few days ago it started malfunctioning"

"without the strap i could fit the pin easily but it would just not go in with the strap in place"

"eventually the small pin snapped off making the strap useless and as i tried refitting the original strap the pin fell off this as well"

"rev a might be a bit buggy revision b seems stable revision c provides new features but is now a bit buggy again"

"when i've done this it's lost the activity sometimes so i am unable to tell it when i've finished only to find the walk is still running in a background process sometimes hours later"

"still no higher"

"i think the versa's bluetooth is broken maybe hardware maybe the code in the factory reset flash image"

"it looks great and for the first month it worked really well now however it fails to sync all the time with my phone correctly and after trying all the support tricks uninstalling reinstalling restarting phone etc it is still struggling and i am gutted"

"maybe i had a faulty fitbit but my mum has issues with one as well and also had to send hers back"

"relplying yo messages: you can receive messages from the watch regardless of what phone you have but only androids can reply which sucks cause i have an iphone and have to get my iphone to reply"

"previously i've used my phone for tracking steps but as i can't practically take my phone everywhere when i'm just at home no pocket etc this watch is even better as it tracks elevation active minutes and dedicated workout tracking even integrated workouts to exercise wherever you are "

"endless problems "

"wouldn’t be without mine now if you’re unsure if you should get one i’d recommend it especially the versa : half the price of an apple watch and does pretty much nearly all the same stuff!"

"fitbit i'm severely disappointed"

"as such you're not limited to a select few"

"apps are a bit rubbish shame it can't use standard apps that we all know luckily enough it recognises my bank card but it should show you what you've paid but this part of the app doesn't work messages can be a bit hit and miss one day it works then it doesnt"

"the choice of additional apps isn’t great but my major gripe is the fact that it doesn’t sync with my iphone 6s plus and notifications are non existent"

"better watches that don't need to do petty tricks like this"

"i am genuinely so impressed with the outstanding level of courtesy and customer care every person i spoke with to try and fix my watch was helpful patient and also knowledgable about the product"

"maybe i was just unlucky but i got the impression when trying to find a solution to my connection issue that this was not unusual"

"i find it particularly frustrating as the watch does everything that i wanted to do however the poor battery life makes using this watch impractical"

"it’s got me moving so much more i had a cheap version that seemed to take forever to teach 10000 steps i really had to flog myself to get there"

"4 5 days before needing a charge i guess this would depend on how many times you use the screen etc but i have my alarms set on this i use the coach for the amazing built in 7 minute workout timers through out the day the relax app reminders notifications from my phone of calls messages snapchats and whatsapp i check the weather and use the exercise tracker too not to mention the sleep tracker and 24hr heart rate"

"it will sometimes show you at 140 bpm while walking when you arent even out of breath and on another occasion show you at 120 bpm when you've been working out in the gym and can barely stand"

"it’s absolutely hopeless just way too sensitive"

"i've restarted my phone restarted my versa force stopped app reset bluetooth uninstalled & reinstalled fitbit app turn off location then on again not sure why i need location on to sync checked my settings i've done everything"

"stopped vibrating with notifications on the first day after a month the screen and watch itself froze on the watch face wouldn’t light up or would tell the previous time i had looked at it for and wouldn’t update until the face would show up again unfortunately i am going back to a standard watch"

"i've used heart monitors and smart watches before but always found them slightly lacking a feature or two"

"not sleep though step counter should be renamed random some sort of movement counter and does not work when you place the hideous looking device in your pocket to wear a decent time piece"

"no visa or visa debit"

"it pretty much refuses to sync with my samsung galaxy and doesn't even show up as a bluetooth device on my iphone or pc"

"just a further update: fitbit still not resolving contacted amazon customer services who have replaced the device"

"tried using it for swimming it was ok the first 4 times since then it loses count of lengths and sometimes even stops tracking exercise and returns to watch function"

"it's proved to be very unreliable"

"com the multiple issues i was facing are identified 2 3 years ago and the common answer is were sorry and try this but it's still not fixed"

"customer service is very poor again see reviews from other users pity because i like the device"

"after another month the time was displaying wrong and it did not connect to the phone anymore"

"this is a problem because if you enter your unlock pin 10 times in a row the watch locks itself permanently and cannot be factory reset without unlocking via pin which is blocked!"

"there is a huge issue with the software and fitbit are seemingly slow to sort it out"

"this is typical for startups and frequently responsible for their demise"